Setup time frames

A Time Frame allows you to send calls to different destinations based on time of day, or day of week.

To use this feature you must set up a Time Frame, then route a phone number, extension or any other feature to that Time Frame setting.

For example, if you wanted calls to your phone number to ring an auto-attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto-attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone number, and select Time Frame as the option for the Route To: field.

To create a Time Frame setting, click on Time Frame, then click on New Time Frame:

  • Time Frame Name – A short name given to each Time Frame setting, just for something to refer to the setting by within the system.
  • During hours forward call – Select how you’d like incoming calls to be routed during normal hours.
  • After hours forward call – Select how you’d like incoming calls to be routed after normal hours.

For each day where you’d like to specify hours, check the Active check box (in the first column), then select the start of the business day in the Start field and end of the business day in the End field.

Note: You must enter these in Eastern time regardless of the time zone set on your account.

If the entire day is to be considered “during hours,” then check the All Day check box along with the Active checkbox. If the entire day is to be considered “after hours,” make sure “Active” is unchecked for that day.

Holidays

Days where your business will be closed during normal hours, such as Holidays, can be specified using the Holidays feature (rather than changing your Time Frame rules before the holiday, and remembering to change them back after).

To set up holidays, see Setting up Holidays.