Setup E911

Properly configuring E911 on your account is easy, but extremely important. Before you can make any outbound calls using your new service, you must register an E911 address. This ensures that emergency responders can send help to the correct location.

It is important that you complete all five steps listed below:

  1. Select Services > E911 Locations
  2. Enter the physical address where the phone is located
  3. Associate the address with one of the phone numbers on your account. Our provisioning team may have added a temporary phone number on your account, and it’s OK to choose that one if you don’t see a phone number you recognize. We can change the association later.
  4. Next, the E911 address must be associated with your phone extensions. In the section labeled “Associate with Phones”, click “All” to easily select all of the available extensions.
  5. Scroll to the bottom of the page and take time to review the Terms and Conditions. Click “I agree to the terms and conditions” followed by “Save” if you understand and agree with the terms and conditions.

If you have any questions, please contact our Customer Support team so we can help you configure E911 properly on your account.