There are two methods for changing the default announcement for your auto attendant.
- You can upload a recording in .mp3 or .wav format (The maximum file size is 10 MB) or
- You can record your announcement via phone.
To change your auto attendant announcement:
- Select Services > Auto Attendant
- Select the Auto Attendant you want to change the announcement for
- You should now see a page that looks like the image below
Uploading a recording
If you want to upload a recording you have already made:
- Select the Upload a File option and click the Select File button
- Select your recording file and click Open
- You should then see the name of the file you are uploading next to the Select File button as seen below
Scroll down and select Save
Recording via phone
To record your message your message using one of your extensions:
- Select the Record via Phone option
- Select the Record button to record your announcement
- Select Play to listen to the current greeting. Your phone will ring and you will be guided through the recording process. Alternatively, you may dial *321.
- Once done, scroll down and select Save
Your announcement will now play when callers enter this Auto Attendant.