The VoicePulse Blog

Summary This article will guide you through the initial steps of setting up your VoicePulse FIVE SIP Trunking account. Completing the steps in this article will result in your VoicePulse FIVE SIP Trunking account being correctly configured for outbound calling. After successfully making an outbound call, you should proceed with Getting Started 2: Configuring a PBX trunk to connect to […]

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Call Center is a premium feature than be added to your account. This feature allows you to set up Queues where callers can wait for an Agent to answer their call. Queues can play hold music and periodic announcements while callers wait. Agents can log in and out of Queues to answer waiting calls. Administrators […]

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This article reviews how to enable international calling on your VoicePulse for Business account, how to dial international numbers, and how to secure your account against fraudulent use. Enabling International Calls By default, international calling is turned off on VoicePulse for Business accounts unless you requested us to turn it on during your initial setup. […]

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By default, each extension has its own voicemail mailbox. But sometimes it’s useful to have multiple extensions share a single mailbox. For example, if one user has multiple phones, or a shared mailbox for multiple receptionists. This article will show you how to take two extensions with different mailboxes, and give them a shared one […]

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Caller ID Routing In your VoicePulse for Business portal you can create different routing rules based on either the “Caller ID Name” of the person calling or the “Caller ID Number“. This article will cover the following 3 steps; Step 1: Create/Choose Destination. Step 2: Create Caller ID Routing rule. Step 3: Route Inbound Calls to […]

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Announcement Mailboxes are to be routed to from an Auto Attendant (AA) to play the busy message in this box and then return to the beginning of the calling AA. If you route a call to an Announcement Mailbox from somewhere other than an Auto Attendant, the call will end after playing the recording. This […]

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The Services Tab Almost all of the settings that control how calls are handled, and how your phones and extensions behave, are under the Services tab. The rest of this article will be focused there. How Incoming Calls are Handled When you click on the Services tab, you’ll be taken to the list of phone […]

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About These Recordings At the bottom of this article, there is a link to download an archive which contains the following recordings. All are free for personal and commercial use. Full copyright information is at the end of this article. Tones: busy-signal.wav: Standard North American busy signal. reorder-tone.wav: Also known as a “fast busy” General Messages: […]

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The Find Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. The caller is placed on hold while the system attempts to locate you. Once you answer the call, you have the option to accept the call, or reject the call. If […]

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Properly configuring E911 on your account is easy, but extremely important. Before you can make any outbound calls using your new service, you must register an E911 address. This ensures that emergency responders can send help to the correct location. It is important that you complete all five steps listed below: Select Services > E911 Locations Enter the […]

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