voicepulse2018

Latest Posts Published

There are two methods for changing the default announcement for your auto attendant. You can upload a recording in .mp3 or .wav format (The maximum file size is 10 MB) or You can record your announcement via phone. To change your auto attendant announcement: Select Services > Auto Attendant Select the Auto Attendant you want to change the announcement for […]

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Seven digit dialing allows you to dial local phone numbers without the area code. To enable this feature, you need to specify what area code we should fill in when you dial. In your account go to Settings > Service Scroll down to the “PBX Features” section Set “7 Digit Dialing” to “Yes Next to “Prefix,” […]

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A Time Frame allows you to send calls to different destinations based on time of day, or day of week. To use this feature you must set up a Time Frame, then route a phone number, extension or any other feature to that Time Frame setting. For example, if you wanted calls to your phone number […]

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The Holidays feature allows you to set up a list of days where calls should be handled differently. To configure your list of Holidays, go to the Services tab and click Holidays on the left. To define a new holiday click on New Holiday. Name – Enter a name for the holiday. Date – Select the […]

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Note: Hosted Fax is a premium feature. If you’d like to add Hosted Fax to your account, please contact your sales representative or Customer Support. Introduction With Hosted Fax, you have a phone number dedicated to receiving faxes. Any fax sent to this number will be delivered to an email address you specify, as a […]

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Follow these steps to reset your password: Go to the login page and click the Forgot your Password? link Enter your email address for BOTH username AND email (unless we have told you that your username is different) Click “Send me the instructions” You will receive an email with instructions on how to proceed. Once you […]

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The following codes can be dialed from any phone on your Hosted Phone Service account: Star Code Function Notes *8 + Extension Directed Call Pickup Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a […]

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These phones have been extensively tested and are known to work well with our Hosted Phone Service. These models are officially supported, and each release is tested to ensure continued compatibility. Mitel (formerly Aastra) – 6730i, 6731i, 6739i, 6753i, 6755i, 6757i, 6757iCT, 6863i, 6865i, 6867i, and 6869i Cisco – 7940, 7960, SPA303, SPA502G, SPA504G, SPA508G, […]

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Most customers can keep their existing local & toll-free phone numbers by transferring them to VoicePulse. How can I verify that you can transfer my number? Most local and toll-free numbers can be transferred to VoicePulse. If you’d like to be sure, contact our Customer Support team via live chat, email, or phone and let them […]

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  Checking Voicemail Your phone’s Voicemail button should take you to your mailbox if you have IP phones configured via VoicePulse’s provisioning server. If your phone does not have this button, or if you want to check another extension’s voicemail, dial * + Extension. You can also dial *5000 to access the Voicemail Hub, where you will […]

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